Populate Fields from Current User

1function onLoad() {
2  // Only run when creating a new record
3  if (g_form.isNewRecord()) {
4
5    // Configuration: Define which fields to populate
6    var populateFields = true;
7
8    // Get current user information
9    var userId = g_user.userID;
10    var userName = g_user.userName;
11    var userFullName = g_user.firstName + ' ' + g_user.lastName;
12
13    // Example 1: Populate caller with current user
14    if (g_form.getValue('caller_id') === '') {
15      g_form.setValue('caller_id', userId);
16    }
17
18    // Example 2: Populate opened_by with current user (usually automatic)
19    // This is typically set automatically by ServiceNow
20    // Uncomment only if you have a custom field
21    /*
22    if (g_form.getValue('opened_by') === '') {
23      g_form.setValue('opened_by', userId);
24    }
25    */
26
27    // Example 3: Get additional user details via GlideAjax
28    // This fetches more detailed user information from the server
29    var ga = new GlideAjax('UserInfoUtils');
30    ga.addParam('sysparm_name', 'getUserDetails');
31    ga.addParam('sysparm_user_id', userId);
32
33    ga.getXMLAnswer(function(response) {
34      if (response) {
35        try {
36          var userDetails = JSON.parse(response);
37
38          // Populate fields with user details
39          if (userDetails.email && g_form.getValue('u_contact_email') === '') {
40            g_form.setValue('u_contact_email', userDetails.email);
41          }
42
43          if (userDetails.phone && g_form.getValue('u_contact_phone') === '') {
44            g_form.setValue('u_contact_phone', userDetails.phone);
45          }
46
47          if (userDetails.location && g_form.getValue('location') === '') {
48            g_form.setValue('location', userDetails.location);
49          }
50
51          if (userDetails.department && g_form.getValue('u_department') === '') {
52            g_form.setValue('u_department', userDetails.department);
53          }
54
55          // Optional: Show info message
56          if (userDetails.vip) {
57            g_form.addInfoMessage('You are marked as a VIP user. Your request will be prioritized.');
58          }
59
60          // Display open tickets count
61          if (userDetails.openTickets > 0) {
62            g_form.addInfoMessage('You currently have ' + userDetails.openTickets + ' open tickets.');
63          }
64        } catch (e) {
65          console.error('Error parsing user details: ' + e);
66        }
67      }
68    });
69
70    // Example 4: Pre-populate custom message
71    /*
72    var welcomeMsg = 'Request created by ' + userFullName + ' (' + userName + ')';
73    g_form.setValue('u_created_by_message', welcomeMsg);
74    */
75  }
76}