How to Optimize ServiceNow Virtual Agent for Better Self-Service
Optimize ServiceNow Virtual Agent with better topic design, NLU, analytics, live-agent handoff, and measurable self-service outcomes.
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Gabriel Fordan / ServiceNow ConsultantA better day
building in
ServiceNow.
Practical guides, useful scripts, and lessons from working with the platform. A little less figuring it out. A little more getting it done.
A note from the workbench.js
GlideRecord / PerformanceAsk for less.
Ask for less.
Get there faster.
A targeted query is a good place to start.
// Only the records you need
var incidents = new GlideRecord('incident');
incidents.addQuery('active', true);
incidents.setLimit(10);
incidents.query();
Small improvements. Better everyday development.
Working with the platformDevelopmentIntegrationsAutomationAdministration
The notebook
Worth keeping open.
10 Ways to Optimize GlideRecord Queries in ServiceNow
Improve ServiceNow GlideRecord performance with indexed filters, encoded queries, row limits, GlideAggregate, efficient loops, and practical diagnostics.
Read guide9 Best Practices for Reliable ServiceNow Outbound REST Integrations
Build reliable ServiceNow outbound REST integrations with secure credentials, timeouts, retries, idempotency, logging, rate-limit handling, and practical testing.
Read guideThe script library
A starting point for
your next solution.
54 ServiceNow examples across client scripts, business rules, integrations, and more. Find a pattern, understand it, and adapt it to your instance.
Open the script libraryLet’s make the platform work for you.
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