Gabriel Fordan / ServiceNow ConsultantPractical guides, useful scripts, and lessons from working with the platform. A little less figuring it out. A little more getting it done.
A targeted query is a good place to start.
// Only the records you need
var incidents = new GlideRecord('incident');
incidents.addQuery('active', true);
incidents.setLimit(10);
incidents.query();
The notebook
Build secure, maintainable Scripted REST APIs in ServiceNow with proper authentication, input validation, error handling, pagination, and integration patterns used in production environments.
Read guideBuild reliable ServiceNow HRSD onboarding with lifecycle events, secure HR data, cross-department tasks, automation, and measurable outcomes.
Read guideOptimize ServiceNow Virtual Agent with better topic design, NLU, analytics, live-agent handoff, and measurable self-service outcomes.
Read guideThe script library
54 ServiceNow examples across client scripts, business rules, integrations, and more. Find a pattern, understand it, and adapt it to your instance.
Open the script libraryHave a ServiceNow question or a project in mind?