Client Scripts

Conditional Mandatory Fields

Make fields mandatory based on the value of another field (e.g., require close notes only when state is Resolved).

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
  // Exit if form is loading
  if (isLoading) {
    return;
  }

  // Configuration: Define your conditions
  // Change these values to match your requirements
  var resolvedState = '6';        // The state value that triggers mandatory fields
  var mandatoryFields = [         // Fields to make mandatory
    'close_code',
    'close_notes'
  ];

  // Check if the new state matches the resolved state
  if (newValue === resolvedState) {
    // Make fields mandatory
    mandatoryFields.forEach(function(fieldName) {
      g_form.setMandatory(fieldName, true);
    });

    // Optional: Show info message to user
    g_form.addInfoMessage('Close code and close notes are required for resolved incidents.');

  } else {
    // Remove mandatory when state changes back
    mandatoryFields.forEach(function(fieldName) {
      g_form.setMandatory(fieldName, false);
    });
  }
}

How to use it

1. Create an onChange Client Script on your table 2. Set the field to the one that controls the mandatory logic 3. Update `resolvedState` and `mandatoryFields` for your use case 4. Optionally add an onLoad script to handle when form first opens

Adapt the table names, fields, and conditions to your instance. Test the behavior in a development environment before using it in production.