GlideAjax Server Call

1function onChange(control, oldValue, newValue, isLoading, isTemplate) {
2  // Exit if form is loading or value is empty
3  if (isLoading || newValue === '') {
4    return;
5  }
6
7  // Configuration: Update these values for your needs
8  var scriptIncludeName = 'UserInfoUtils';     // Name of your Script Include
9  var functionName = 'getUserOpenTickets';     // Function in the Script Include
10  var targetField = 'u_open_tickets_count';    // Field to populate with result
11
12  // Create GlideAjax object
13  var ga = new GlideAjax(scriptIncludeName);
14
15  // Set the function to call (maps to Script Include method)
16  ga.addParam('sysparm_name', functionName);
17
18  // Add parameters to send to server
19  ga.addParam('sysparm_user_id', newValue);
20
21  // Optional: Add more parameters as needed
22  // ga.addParam('sysparm_table', 'incident');
23  // ga.addParam('sysparm_active', 'true');
24
25  // Make the asynchronous call
26  ga.getXMLAnswer(function(response) {
27    // This callback function runs when server responds
28
29    // Handle the response
30    if (response) {
31      // Set the target field with the response
32      g_form.setValue(targetField, response);
33
34      // Optional: Show info message
35      g_form.addInfoMessage('User has ' + response + ' open tickets');
36
37    } else {
38      // Handle empty or error response
39      g_form.setValue(targetField, '0');
40      gs.addErrorMessage('Unable to retrieve user information');
41    }
42  });
43
44  // Optional: Show loading message
45  g_form.addInfoMessage('Loading user information...');
46}