Manually Trigger Approval Process

// Server-side code
(function() {
  // Validation
  if (current.isNewRecord()) {
    gs.addErrorMessage('Please save the record before requesting approval');
    return;
  }

  // Check if already in approval
  if (current.approval.toString() !== 'not requested') {
    gs.addErrorMessage('This change is already in approval process');
    return;
  }

  // Validate required fields
  var requiredFields = [
    {field: 'short_description', label: 'Short Description'},
    {field: 'risk', label: 'Risk'},
    {field: 'impact', label: 'Impact'},
    {field: 'implementation_plan', label: 'Implementation Plan'}
  ];

  var missingFields = [];
  for (var i = 0; i < requiredFields.length; i++) {
    if (current.isNil(requiredFields[i].field)) {
      missingFields.push(requiredFields[i].label);
    }
  }

  if (missingFields.length > 0) {
    gs.addErrorMessage('Cannot request approval. Missing required fields: ' + missingFields.join(', '));
    return;
  }

  try {
    // Determine approval level based on risk and impact
    var risk = current.risk.toString();
    var impact = current.impact.toString();
    var approvalLevel = 'standard';

    if (risk === '1' || impact === '1') {  // High risk or high impact
      approvalLevel = 'cab';  // Change Advisory Board
    } else if (risk === '2' || impact === '2') {
      approvalLevel = 'manager';  // Manager approval
    } else {
      approvalLevel = 'standard';  // Standard approval
    }

    // Get approvers based on level
    var approvers = [];

    if (approvalLevel === 'cab') {
      // Get CAB members
      var grCAB = new GlideRecord('sys_user_grmember');
      grCAB.addQuery('group.name', 'Change Advisory Board');
      grCAB.query();

      while (grCAB.next()) {
        approvers.push(grCAB.user.toString());
      }

    } else if (approvalLevel === 'manager') {
      // Get manager of assigned group
      if (current.assignment_group) {
        var grGroup = new GlideRecord('sys_user_group');
        if (grGroup.get(current.assignment_group) && grGroup.manager) {
          approvers.push(grGroup.manager.toString());
        }
      }

      // Add change manager
      var grRole = new GlideRecord('sys_user_has_role');
      grRole.addQuery('role.name', 'change_manager');
      grRole.addQuery('user.active', 'true');
      grRole.query();

      while (grRole.next()) {
        approvers.push(grRole.user.toString());
      }

    } else {
      // Standard approval - assignment group manager
      if (current.assignment_group) {
        var grGroup = new GlideRecord('sys_user_group');
        if (grGroup.get(current.assignment_group) && grGroup.manager) {
          approvers.push(grGroup.manager.toString());
        }
      }
    }

    // Remove duplicates
    approvers = approvers.filter(function(item, pos) {
      return approvers.indexOf(item) === pos;
    });

    if (approvers.length === 0) {
      gs.addErrorMessage('No approvers found for this change. Please contact Change Management.');
      return;
    }

    // Create approval records
    var approvalCount = 0;
    for (var i = 0; i < approvers.length; i++) {
      var grApproval = new GlideRecord('sysapproval_approver');
      grApproval.initialize();
      grApproval.source_table = 'change_request';
      grApproval.sysapproval = current.sys_id;
      grApproval.approver = approvers[i];
      grApproval.state = 'requested';
      grApproval.due_date = new GlideDateTime();
      grApproval.due_date.addDaysLocalTime(3);  // 3 days to approve

      grApproval.insert();
      approvalCount++;
    }

    // Update change request
    current.approval = 'requested';
    current.work_notes = 'Approval requested by ' + gs.getUserName() + '. ' +
                        'Level: ' + approvalLevel + ', ' +
                        'Approvers: ' + approvalCount;
    current.update();

    // Send notifications
    for (var i = 0; i < approvers.length; i++) {
      gs.eventQueue('change.approval.requested', current, approvers[i], current.sys_id);
    }

    // Show success message
    gs.addInfoMessage('Approval requested from ' + approvalCount + ' approver(s). Level: ' + approvalLevel);

  } catch (e) {
    gs.addErrorMessage('Error requesting approval: ' + e.message);
    gs.error('Approval trigger error for ' + current.number + ': ' + e.message);
  }

})();