Copy Record Button

1// Server-side code
2(function() {
3  // Get current record
4  var currentId = current.sys_id.toString();
5
6  // Create new record
7  var grNew = new GlideRecord('incident');
8  grNew.initialize();
9
10  // Fields to exclude from copy
11  var excludeFields = [
12    'sys_id',
13    'sys_created_by',
14    'sys_created_on',
15    'sys_updated_by',
16    'sys_updated_on',
17    'number',
18    'opened_at',
19    'closed_at',
20    'resolved_at',
21    'work_start',
22    'work_end'
23  ];
24
25  // Copy all fields except excluded ones
26  var elements = current.getElements();
27  for (var i = 0; i < elements.size(); i++) {
28    var element = elements.get(i);
29    var fieldName = element.getName();
30
31    if (excludeFields.indexOf(fieldName) === -1) {
32      grNew.setValue(fieldName, current.getValue(fieldName));
33    }
34  }
35
36  // Modify short description to indicate copy
37  var originalDesc = current.short_description.toString();
38  grNew.short_description = '[COPY] ' + originalDesc;
39
40  // Add work note to indicate source
41  grNew.work_notes = 'Copied from incident ' + current.number;
42
43  // Insert the new record
44  var newId = grNew.insert();
45
46  if (newId) {
47    gs.addInfoMessage('Created copy: ' + grNew.number);
48
49    // Redirect to the new record
50    action.setRedirectURL(grNew.getLink(true));
51  } else {
52    gs.addErrorMessage('Failed to create copy');
53  }
54})();