Create Related Records

1(function executeRule(current, previous /*null when async*/) {
2
3  // Configuration: Define when to create related record
4  var shouldCreateChange = false;
5
6  // Example: Create change for high-priority infrastructure incidents
7  if (current.priority.toString() === '1' && // Critical priority
8      current.category.toString() === 'hardware' &&
9      current.cmdb_ci.sys_class_name.toString().indexOf('server') !== -1) {
10    shouldCreateChange = true;
11  }
12
13  if (!shouldCreateChange) {
14    return;
15  }
16
17  // Create a new change request
18  var grChange = new GlideRecord('change_request');
19  grChange.initialize();
20
21  // Copy relevant fields from incident
22  grChange.short_description = 'Change required: ' + current.short_description;
23  grChange.description = 'This change was automatically created from incident ' +
24                         current.number + '.\n\n' +
25                         'Incident description: ' + current.description;
26
27  // Set change-specific fields
28  grChange.type = 'emergency';  // Emergency change
29  grChange.priority = current.priority;
30  grChange.assignment_group = current.assignment_group;
31  grChange.assigned_to = current.assigned_to;
32  grChange.cmdb_ci = current.cmdb_ci;
33
34  // Set requested by and opened by
35  grChange.requested_by = current.caller_id;
36  grChange.opened_by = gs.getUserID();
37
38  // Calculate implementation date (e.g., 24 hours from now)
39  var gdt = new GlideDateTime();
40  gdt.addHours(24);
41  grChange.start_date = gdt;
42
43  gdt.addHours(4);  // 4-hour implementation window
44  grChange.end_date = gdt;
45
46  // Insert the change request
47  var changeId = grChange.insert();
48
49  if (changeId) {
50    gs.info('Created emergency change ' + grChange.number + ' from incident ' + current.number);
51
52    // Link the incident to the change
53    current.problem_id = changeId;  // Or use a custom field for change reference
54    current.work_notes = 'Emergency change request created: ' + grChange.number;
55    current.update();
56
57    // Optional: Send notification
58    gs.eventQueue('change.emergency.created', grChange, current.sys_id, current.assignment_group);
59  }
60
61})(current, previous);