Create Related Records

(function executeRule(current, previous /*null when async*/) {

  // Configuration: Define when to create related record
  var shouldCreateChange = false;

  // Example: Create change for high-priority infrastructure incidents
  if (current.priority.toString() === '1' && // Critical priority
      current.category.toString() === 'hardware' &&
      current.cmdb_ci.sys_class_name.toString().indexOf('server') !== -1) {
    shouldCreateChange = true;
  }

  if (!shouldCreateChange) {
    return;
  }

  // Create a new change request
  var grChange = new GlideRecord('change_request');
  grChange.initialize();

  // Copy relevant fields from incident
  grChange.short_description = 'Change required: ' + current.short_description;
  grChange.description = 'This change was automatically created from incident ' +
                         current.number + '.\n\n' +
                         'Incident description: ' + current.description;

  // Set change-specific fields
  grChange.type = 'emergency';  // Emergency change
  grChange.priority = current.priority;
  grChange.assignment_group = current.assignment_group;
  grChange.assigned_to = current.assigned_to;
  grChange.cmdb_ci = current.cmdb_ci;

  // Set requested by and opened by
  grChange.requested_by = current.caller_id;
  grChange.opened_by = gs.getUserID();

  // Calculate implementation date (e.g., 24 hours from now)
  var gdt = new GlideDateTime();
  gdt.addHours(24);
  grChange.start_date = gdt;

  gdt.addHours(4);  // 4-hour implementation window
  grChange.end_date = gdt;

  // Insert the change request
  var changeId = grChange.insert();

  if (changeId) {
    gs.info('Created emergency change ' + grChange.number + ' from incident ' + current.number);

    // Link the incident to the change
    current.problem_id = changeId;  // Or use a custom field for change reference
    current.work_notes = 'Emergency change request created: ' + grChange.number;
    current.update();

    // Optional: Send notification
    gs.eventQueue('change.emergency.created', grChange, current.sys_id, current.assignment_group);
  }

})(current, previous);