Populate Fields on Insert

1(function executeRule(current, previous /*null when async*/) {
2
3  // Only run on new records
4  if (!current.isNewRecord()) {
5    return;
6  }
7
8  // Example 1: Set default priority based on caller's VIP status
9  if (current.caller_id.vip.toString() === 'true' && current.isNil('priority')) {
10    current.priority = '2';  // High priority for VIPs
11    current.work_notes = 'Priority set to High due to VIP caller';
12  }
13
14  // Example 2: Auto-populate due date based on priority
15  if (!current.isNil('priority') && current.isNil('due_date')) {
16    var priorityToDueDays = {
17      '1': 4,    // Critical: 4 hours
18      '2': 8,    // High: 8 hours
19      '3': 24,   // Moderate: 24 hours
20      '4': 72,   // Low: 72 hours
21      '5': 120   // Planning: 120 hours
22    };
23
24    var hoursToAdd = priorityToDueDays[current.priority.toString()] || 24;
25    var gdt = new GlideDateTime();
26    gdt.addHours(hoursToAdd);
27    current.due_date = gdt;
28
29    gs.info('Set due date to ' + gdt.getDisplayValue() + ' for priority ' + current.priority);
30  }
31
32  // Example 3: Set category based on configuration item
33  if (!current.cmdb_ci.nil() && current.isNil('category')) {
34    var ciClass = current.cmdb_ci.sys_class_name.toString();
35
36    var classToCategory = {
37      'cmdb_ci_computer': 'hardware',
38      'cmdb_ci_server': 'hardware',
39      'cmdb_ci_app_software': 'software',
40      'cmdb_ci_database': 'database',
41      'cmdb_ci_network_adapter': 'network'
42    };
43
44    if (classToCategory[ciClass]) {
45      current.category = classToCategory[ciClass];
46      current.work_notes = 'Category auto-populated based on CI type: ' + ciClass;
47    }
48  }
49
50  // Example 4: Copy location from caller if not set
51  if (!current.caller_id.nil() && current.isNil('location')) {
52    current.location = current.caller_id.location;
53  }
54
55  // Example 5: Generate unique reference number
56  if (current.isNil('u_reference_number')) {
57    var prefix = 'REF';
58    var timestamp = new GlideDateTime().getNumericValue();
59    current.u_reference_number = prefix + '-' + timestamp.toString().substring(8);
60  }
61
62})(current, previous);