Confirmation Dialog Before Save

1function onSubmit() {
2  // Configuration: Define when to show confirmation
3  var showConfirmation = false;
4  var confirmMessage = '';
5
6  // Example 1: Warn when closing without resolution
7  var state = g_form.getValue('state');
8  var closeCode = g_form.getValue('close_code');
9  var closeNotes = g_form.getValue('close_notes');
10
11  if (state === '6' || state === '7') {  // Resolved or Closed
12    if (!closeCode || closeCode === '') {
13      showConfirmation = true;
14      confirmMessage = 'You are closing this incident without a close code. Are you sure you want to continue?';
15    }
16  }
17
18  // Example 2: Warn when changing priority on high-impact incident
19  // Uncomment to enable
20  /*
21  var priority = g_form.getValue('priority');
22  var impact = g_form.getValue('impact');
23  var urgency = g_form.getValue('urgency');
24
25  if (impact === '1' && priority !== '1') {
26    showConfirmation = true;
27    confirmMessage = 'This is a high-impact incident but priority is not Critical. Continue anyway?';
28  }
29  */
30
31  // Example 3: Warn when reassigning multiple times
32  // Uncomment to enable
33  /*
34  var reassignmentCount = g_form.getValue('reassignment_count');
35  if (parseInt(reassignmentCount) > 3) {
36    showConfirmation = true;
37    confirmMessage = 'This incident has been reassigned ' + reassignmentCount + ' times. Are you sure you want to save?';
38  }
39  */
40
41  // Example 4: Warn about empty work notes
42  // Uncomment to enable
43  /*
44  var workNotes = g_form.getValue('work_notes');
45  var stateChanged = g_form.hasChanged('state');
46
47  if (stateChanged && (!workNotes || workNotes === '')) {
48    showConfirmation = true;
49    confirmMessage = 'You are changing the state without adding work notes. Do you want to continue?';
50  }
51  */
52
53  // Show confirmation dialog if conditions are met
54  if (showConfirmation) {
55    var confirmed = confirm(confirmMessage);
56
57    if (!confirmed) {
58      // User clicked Cancel - prevent form submission
59      return false;
60    }
61  }
62
63  // Allow form submission
64  return true;
65}